Before purchase
Questions about compatibility, licensing, pricing, or what a product includes.
Customer support
Support without the runaround.
Tell us what happened, what you expected, and which product is involved. We will use the shortest responsible path to a clear answer.
Product support
Help with access, setup, backups, updates, or troubleshooting a product you purchased.
Billing and refunds
Questions about a one-time Stripe charge, duplicate payment, project cancellation, or refund request.
Contact the support desk
Get a reference number, not a lost email.
Purchase access and security reports receive priority. Routine product questions are reviewed in the order received. Refunds, financial remedies, and sensitive cases always require owner review.
- Your request is recorded before the page confirms success.
- You receive a Forge reference number for follow-up.
- If the connected help desk is unavailable, Forge safely queues the request.
Common questions
Start here.
These answers apply across the Forge catalog. Product pages may include more specific instructions.
Where will I receive a digital product?
After Stripe confirms payment, Forge activates the product and gives you a recovery code. Save that code somewhere private; it can restore access after you change browsers or clear site data.
Can I use a product for client work?
Only when the product includes a commercial or team license. Each product page states the license included with purchase.
How are refund requests handled?
We review the product type, delivery status, product usage, reported problem, and applicable law. Read the refund policy for the complete framework.
How do I report a security issue?
Email support@forgeproductlab.com with “Security report” in the subject. Do not include private customer data or working exploit code in the first message.